The presentation will share insights gained from leading teams in the aftermath of the 2016 flood, called the worst Louisiana disaster since Katrina. Learn how we led teams through devastation around us and reacted to a life-altering situation, yet stayed true to our mission to serve the community. You will hear how team leaders collaborated to ensure that the critical tasks get done, operations keep humming, and the affected customers continue to receive service.
At the conclusion of this session, participants should be able to:
- Categorize tasks during extremely chaotic, challenging and unexpected situations.
- Describe specific leadership behaviors one can practice to adapt to a chaotic and challenging situation.
